Benefits of choosing us for your security services

Experience

ABK Security Services Ltd was founded by people who have, conjointly, many years experience at managerial or directorship level; with a wealth of operational experience within the Security Industry. We are all dedicated professionals who have proven experience both ‘in the field’ and in the management of Security Services. All operational staff are fully trained and hold SIA Licences.

Our experience allows us to assist our clients in the development of a comprehensive Loss Prevention Strategy, assessing levels of threat and maximising spend-to-efficiency ratios.

Quality

The management team is dedicated to the continuous improvement of our service delivery and Quality Management Systems, in line with our ISO 9001, ISO 14001, ISO 45001 and Approved Contractor Status, with the SIA; we are continually developing our processes and procedures to improve all aspects of the business, including service delivery. Our ability to do our job efficiently and professionally is reflected in the quality of service we provide to all our clients.

Competitive

With the present trends in economy it is increasingly important for companies to reduce their costs where ever possible in order to remain as competitive as possible.

At ABK Security Services Ltd we aim to work with companies, helping them reduce the cost of security cover. By employing economies of scale, we can keep our cost of service provision at a lower level, compared to other security companies, in order to attract a larger share of the market; thus making reasonable profits while still providing our clients with a Professional Quality Service.

Flexibility

Companies often tend to become inflexible when they grow and expect others to work around them. Here at ABK Security Services we aim to maintain a fully flexible approach so that we can provide our clients with what they actually require and expect from a Security Service provider. It is of great importance to us that we provide a service, which is correctly tailored to the clients’ requirements and is not just a ‘best fit’.

Service Level Agreements

Total customer satisfaction is the one of the focal points of our business. Before the commencement of a contract, we aim to provide Service Level Agreements and Assignment Instructions to our clients, so that at any time throughout the contract, they can check our performance against them.

Our own performance analysis team continually measure the standards and Service Level Agreements that we provide to our clients, so that we can take any necessary corrective steps to maintain the excellent quality of service we have commited to deliver.

Customer Liaison

As ABK Security Services Ltd is operated by people who care, we provide a 24-hour point of contact. Our job is to liaise with clients on a regular basis, giving that personal level of service we have promised. We ensure that operations run smoothly and any issues that arise are quickly dealt with. Our success in retaining our clients is achieved by creating and maintaining close contact with them, thus forming strong working relationships.

Company Aims

The four main aims of the company are:

• To provide a Professional Service by continuously evaluating current standards and procedures and modifying them as required.
• To provide an Economical Service by finding new ways to cut our operational costs and pass on the savings to our valued customers in the form of the most competitive rates.
• To provide Flexible Services by modifying our operations according to the changing demands of our customers and training our staff accordingly.
• To provide a Reliable Service by retaining our high quality management and employees, by offering them competitive salaries and good benefits as well as a career development plan within the company.

Our Mission Statement

ABK Security Services Ltd is driven by a desire to provide a quality of service to all clients that can be considered “best in class”.

We will motivate and reward our staff to ensure they all focus on the aspects of service that contribute to our success.

Our mission statement is:

“Our Security Officers will provide security of the highest order to deter crime and prevent incidents of damage, loss or harm to the people, property or premises that they protect”

To achieve our mission we must implement and follow business values and work ethics

• A work environment for our employees that encourages good performance and rewards individual achievement
• Listen to all concerned to ensure we get things right, first time, every time
• Never stop seeking new ways of improving our business for the benefit of all those associated with it
• Generate an acceptable return on investment thereby enabling growth and maintaining stability

As Managing Director, I will ensure those that operate within the business understand this statement and all associated policies and how they contribute to their effective implementation

Anthony Ben-Kmael        Managing Director

Reviewed: 2^nd April 2024                                                    Review April 2025

Environmental Policy

The scope of the integrated quality, environmental and health & safety management system is “The provision of Manned Security and Keyholding and Alarm Response services to the requirements of ISO 9001, ISO 14001 & ISO 45001 incorporating the requirements of British Standards BS 7499, BS 7984 and BS 7858”

It is the policy of ABK Security Services Ltd to maintain, on a continual improvement basis, an effectively managed Environmental Management System as defined in ISO 14001.

Our environmental management system documents our commitment to:

• Adoption of environmentally responsible policies and practices
• Continual improvement of policies, procedures and performance
• Prevention of pollution and reduction of waste
• Establishing measurable environmental objectives and targets by which to monitor ourselves against.
• Compliance with relevant and applicable legislation, regulative and other requirements.

We shall assess the environmental impact all aspects of our business has and take actions where necessary to mitigate them to the minimal impact possible.

All our employees have a responsibility towards the environment in which they live and work, and a responsible attitude and commitment to the company’s objectives is expected.

This Policy is communicated to all employees during induction training and displayed in prominent positions around the premises.

Our environmental objectives and targets shall be formally reviewed at each management review of the quality, environmental and health & safety management system. Records of this review shall be retained.

This Policy is approved by the Managing Directors signature and made publicly available on the company website.

Anthony Ben-Kmael    Managing Director                                            Reviewed 2^nd April 2024

This policy is promoted throughout our company and will be reflected in all business decisions wherever possible.

Why not give us a call to discuss your current security requirements –

call 0208 646 4600 or email info@abksecurity.com