Individuals can find themselves in conflict situations in a variety of roles, particularly those which involve them dealing with customers or the general public.
These qualifications are suitable for anyone who may encounter a conflict situation. They are not just geared towards those who work in a security setting, but can be taken by people working in any number of sectors.
Achievement of a conflict management qualification will give learners the knowledge of how to reduce potential conflict through communication, manage unrealistic expectations and identify the factors that influence human responses in conflict situations.
Highfield offers the following Conflict Management qualifications
HABC Level 2 Award in Conflict Management (QCF)
ABK SECURITY SERVICES LTD TRAINING CENTRE
Stourport on Severn, WOR DY13 8XE
|COURSE COST||£ 200.00|